www.vdealx.com has a friendly return and refund policy to ensure your online purchase is free of stress. We offer "Best Buyer Protection Program" for our valued customers. We do not release your payment to the seller till the products are received by you and you are happy with it. We are always with you! before your purchase and after your purchase. We are not perfect but we try our level best that our refund/return policies do not bring any ugly surprises to you post your purchase.
1. Products which you received in "Damaged/Defective/Broken" condition.
2. Products not as per description/photo on the website.
3. Products which you may not like for quality, color and design related issues.
4. Items that you return should not be used, washed, altered/tampered or soiled. All original packing, labels, tags, leaflets, manuals, warranty/guarantee cards, freebies, accessories such as belts, locks, straps, etc. should be intact. The courier will not accept your item in absence of these.
All the products must be returned in the original condition they were received in along with any bills and labels. Please follow the below given steps to register your dispute within 3 days of receipt of the product. Disputes registered after 3 days of delivery may not be entertained by sellers. Consumable products like food and beverages, bath and beauty products and bulky items like furniture/statues/paintings/temples (mandir) cannot be returned. Custom stitched products cannot be returned.
How to raise dispute for an order?
You need to register your dispute in either of the two ways:
1. By sending email to sales(at)www.vdealx.com with images of broken/defective/damaged products within 1 days of delivery. We need photos of the damaged/defective/different products received so that we can defend your dispute with relevant seller. Please mention your order number in the email.
2. Register dispute directly with seller by following below procedure for direct resolution which usually is faster.
To register dispute directly with seller, please follow below mentioned easy process:
1. Go to your customer account here at www.vdealx.com and sign in when prompted.
2. Or Click the "My Orders" at the top of the site and sign in when prompted.
3. Click on the "Confirmed Orders" Tab on the left side and Select the Order you wish to return.
4. On the order detail page you will see "Dispute with Seller" section.
Who pays for the delivery charges for returning of products?
When you're returning an item that was damaged/ defective or due to an error on the seller's part, you will be compensated for return courier charges. You will be paid flat Rs. 50 voucher which can be used to buy any of the VDealX products for next 3 months. Please pack well when you are returning the product so that it reaches the seller in good condition.
Who will bear the Octroi for certain locations in India?
Mumbai, Nasik, Nagpur, Sangli, Dombivili, Pimpri & Chinchwardi, Kothrud (Pune), Ahmednagar, Pune, Akola are Octroiable cities. Any applicable octroi will be payable by the customer. Please pay Octroi to the courier company if requested by them in these cities. www.vdealx.com is not responsible for any octroi payments.